New members will automatically receive the most recent Ridge Society shipment–supply permitting–up until 4 weeks prior to the next shipment’s release. If you sign up within 4 weeks of a scheduled ship date, new members will have the option of receiving both shipments, or just the pending one.
Shipments cannot be picked up at the winery before the scheduled ship date without prior arrangement. The winery will often hold “pickup parties” during this time frame to encourage club members to come visit. We cannot hold wines past the scheduled ship date though we will do our best to accommodate extraordinary circumstances. Please contact us no later than 2 weeks in advance if you foresee an issue with a ship date.
The credit card on your membership account is charged one week before the shipment is sent. The charge will be the retail value of your shipment, minus your member discount, and include any applicable taxes, markup fees and shipping charges.
Charges will vary with each shipment.
You must be 21 years or older to order and receive shipments. An adult signature is required upon delivery. We strongly recommend delivery of wine shipments to business, rather than home addresses. Because of the adult signature requirement, we cannot deliver to a PO Box address.
Our wine club membership makes a great gift. We will send all shipments and membership materials to your gift recipient and your credit card will be charged for the shipments shortly before they are sent. Your gift recipient receives all of the benefits that come with being a member. You may choose the length of membership when you enroll them or enroll them indefinitely and simply notify us in writing when you are ready for the membership to end.
Southold Farm and Cellar Wine Club is a perpetual membership until canceled. You may cancel at any time in writing.
Customers who cancel their club membership prior to receiving at least two club shipments will be responsible for a $50 cancellation fee.
If a club shipment has been charged but not received prior to our receipt of your written cancellation, you will be responsible to pay for that final shipment.
Members may suspend shipments. Please contact us and we will be happy to assist you.
While we do offer discounted shipping, should your club shipment be returned for any reason, the fee to reship would be the full rate charged by the common carrier to Southold Farm and Cellar. If there has been some sort of error with delivery, we will be happy to work with you to resolve it.
All cancellations and address changes must be received in writing via fax, email, or regular mail. All cancellations and changes must be received at least 2 weeks prior to the scheduled ship date in order to be applied to the upcoming shipment. We do not require credit card changes in writing. Important: you may be responsible for shipping charges and/or restocking fees if you neglect to contact us at least 2 weeks prior to the scheduled ship date.
Wine is a perishable product. For this reason our shipping policy dictates that we do not ship wine during periods of extreme high or low temperatures, or when we feel there is a high risk of spoilage.
Shipping wine over a weekend can also expose it to unnecessary spoilage risk. For this reason, we make every effort to ship wine club and any other ground shipments only on Mondays. We will ship 2-day air shipments as late as Tuesday, and next day air shipments as late as Wednesday.
You may choose to override our shipping policy, but we will not accept returns for spoiled wine that was not shipped according to our shipping policy.
Your credit card will be charged at the time of fulfillment, which happens before a weather hold decision is made. In some case-specific instances we may be able to reroute a shipment after it has been placed on weather hold (change to 2-day or overnight delivery, or hold for pickup), barring logistical constraints.
During the hottest and coldest times of the year, we may not ship at all to certain locations, OR at our discretion may elect to ship via 2nd day delivery—at no additional cost to you—to areas most affected by heat or cold.
While we make every effort to ensure your wine arrives in the same pristine condition as when it left the winery, we cannot control what happens to your shipment in transit. If you feel you have received a damaged bottle, please contact us immediately.
It is my obligation to notify Southold Farm and Cellar in writing of any address changes before packages are shipped. Southold Farm and Cellar will not be responsible for shipping charges incurred due to misdirected packages.
I may cancel my membership by doing so in writing at any time without further obligation except for wines shipped prior to Southold Farm and Cellar ’s receipt of my cancellation.
Membership is ongoing, but may be cancelled after receipt of your second shipment. Cancellations must be submitted in writing to [email@example.com] Please remember that it is your obligation to notify Southold Farm and Cellar of any address changes before wines are shipped, as Southold Farm and Cellar is not responsible for shipping charges incurred due to misdirected shipments.
Shipments made within certain states are subject to state sales tax. Void where prohibited by law.
WARNING: Drinking distilled spirits, beer, wine and other alcoholic beverages may increase cancer risk and cause birth defects if consumed during pregnancy.